Ideco Biometric Solutions Support

For peace of mind, we recommend you only deal with one of our Certified Partners when selecting a biometric solution. Ideco offers free support to all our Certified Partners and their Customers who purchase biometric solutions from them.

For real time remote support, Ideco's expert support team uses TeamViewer for secure connections to your site, guiding you to a resolution.

We are here to help

Integration support

Ideco offer various support programs for integration and development projects, including development kits and design samples.

Boimetric Training

Knowledge does empower. The best place to learn about biometric products, services and solutions is at the Ideco Academy.

Warranty Programs

For improved service levels and minimise down times Ideco offers extended warranty on most of our products and swap out programs

Our Repair Centre

Ideco operates the only certified repair centre authorised to do component level repairs. Choose us for your product repairs

Make sure you stay on top of any new development or product updates.
If you add your name to our distribution list, we will ensure you receive product notices about software releases, firmware changes, end-of-life announcements or any information that might help you stay ahead of development.