Welcome to Ideco Support

We are here to help.

For peace of mind, deal only with one of our Certified Partners when selecting a biometric solution,
Ideco offers free support to all our Certified Partners and their Customers who purchase biometric solutions from them
For real time remote support, Ideco's expert support team uses TeamViewer for secure connections to your site, guiding you to a resolution.
Integration support

Integration support

Support for your integration and development projects.

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Our Repair Centre

Our Repair Centre

Choose us for your biometric products’ support

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The best place to learn about your biometric products.

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Warranty & Repairs programs

For improved service levels and minimised down times

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Goods return policy

Pre-book on our technical portal or hand deliver

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Contact Us

We’re here to help with all of your biometric requirements. You can get support by phone, chat, email, schedule a repair, or make an appointment.



Avoiding false acceptance through accurate performance


A scalable and agile solution to address a variety of applications in organisations of any size


Regulatory and technical compliance providing irrefutable case material


Eradicating risk of breaches; ensuring stringent enforcement of policies


Eliminating the use of multiple systems and complex interfaces


Ensuring fast responses with maximum throughput and efficiency


Peace of mind - Ideco operates a fully accredited repair and support centre