Biometrics Product Repairs South Africa

Why use the Ideco Repair Center?

Free support to all our Partners as well as customers of our Partners
Our world class repair service is conducted by qualified engineers & technicians
We offer Fast Track option to ensure your mission critical equipment is given priority
In addition to the Fast Track option, all our accredited devices also offer an extended 24 month swop out and extended warranty option to assist you with your devices which are outside their initial 12-month warranty
Ideco holds a comprehensive database of all device license information and extended license history to ensure you receive your device back with all required licenses regardless of which parts were swapped
Three-month warranty on all work done
Ideco holds sufficient spares for all devices to drastically reduce repair turnaround
We are the only Repair Centre still offering repairs on all discontinued Morpho Access devices
When an Ideco accredited Morpho device is replaced due to BER (Beyond Economical Repair), we will replace the extended MA licenses at no additional cost
We perform a holistic component level diagnostic analysis on all devices sent in for repairs. The analysis includes testing of all input/output terminals as well as firmware and circuitry

FAQ's

Q 1. When will I get a quote?

For all non warranty devices it will depend on the option you selected when booking in your reader.

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Q 2. How long will it take to complete my repairs after acceptance / payment?

Once you have emailed your Purchase Order / Proof of Payment to repairs@ideco.co.za we will process your repairs. Depending on spares availability we will have devices ready for collection within one business day or less.

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Q 3. When do I Pay?

Clients without an account can email proof of payment to repairs@ideco.co.za prior to collection; alternatively provide proof of payment at time of collection. Please use your quote number as payment reference

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Warranty & Repairs Program

2 Year Swap out - In order to limit downtime at your site, Ideco offers 2 year swap out on products sold through our official distribution channel. Please talk to our support team and make sure your risk of downtime is covered.

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