The Ideco Repair Centre provides world-class repair services for a wide range of biometric devices. Our qualified engineers and technicians offer comprehensive component-level diagnostics, efficient repairs, and a strong focus on customer support. We prioritize minimizing downtime and ensuring your equipment functions optimally.
For mission-critical equipment, we offer a Fast Track option to expedite the repair process and ensure your operations experience minimal disruption.
For all non-warranty devices, the quote turnaround time depends on the service option you selected when booking in your reader.
Once we receive your Purchase Order or Proof of Payment at repairs@ideco.co.za, we will process your repairs. Subject to spares availability, devices are typically ready for collection within one business day or less.
Clients without an account can email proof of payment to repairs@ideco.co.za before collection or provide proof of payment at the time of collection. Please use your quote number as the payment reference.
Yes, we are one of the only repair centers that still offer repairs on all discontinued Morpho Access devices.
We perform a holistic component-level diagnostic analysis on all devices sent in for repair, including testing of all input/output terminals, firmware, and circuitry.
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contact@ideco.co.za
263A West Avenue
Ground Floor, South
Centurion, 0157
South Africa