A service model based on care!
Why use the Ideco Repair Center?
- Free support to all our Partners as well as customers of our Partners
- Our world class repair service is conducted by qualified engineers & technicians
- We offer Fast Track option to ensure your mission critical equipment is given priority
- In addition to the Fast Track option, all our accredited devices also offer an extended 24 month swop out and extended warranty option to assist you with your devices which are outside their initial 12 month warranty
- Ideco holds a comprehensive database of all device license information and extended license history to ensure you receive your device back with all required licenses regardless of which parts were swapped
- Three month warranty on all work done
- Ideco holds sufficient spares for all devices to drastically reduce repair turnaround
- We are the only Repair Centre still offering repairs on all discontinued Morpho Access devices
- When an Ideco accredited Morpho device is replaced due to BER (Beyond Economical Repair), we will replaces the extended MA licenses at no additional cost
- We perform a holistic component level diagnostic analysis on all devices sent in for repairs. The analysis includes testing of all input/output terminals as well as firmware and circuitry