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1. GENERAL
1.1. The Warranty set out below is only applicable to the Morpho range of Biometric Terminals and Services related to these specific products that are subject to their normal and manufacturer intended use and when covered under this warranty shall include only its original manufacturer configuration, design, specifications and intended use.
1.2. Ideco Biometric Security Solutions (here after also referred to as “Ideco, we, us or our”) undertakes to furnish without charge, labour and/or replacement parts necessary to repair or replace products covered by this warranty that are found to have defects in the materials,components or manufacturing faults subject to the terms and conditions of this warranty.
1.3. Ideco make no satisfaction, performance, risk free, error free or merchantability, guarantees or warranties.
1.4. In the case where software licenses that are embedded in products that are covered by this warranty, need to be replaced, Ideco reserve the right to charge a handling fee for this service.
1.5. This warranty is only applicable to products purchased from Ideco or our authorized dealers and retailers registered on our stock system.
1.6. To be eligible for the warranty coverage, you will at our discretion, have to show a legible, valid proof of purchase that shows compliance with the relevant warranty periods indicated below.
1.7. If during the warranty period the product is determined to be defective due to improper materials or workmanship such defective parts covered under this warranty shall be repaired or replaced free of charge (with comparable and/or refurbished equipment or parts) as determined by us in our sole discretion and all such replaced parts become the property of Ideco.
1.8. Any defects which can reasonably be discovered through visual inspections on the date of purchase or immediately thereafter must be reported within thirty (30)days of date of purchase, failing which, no such defects will be deemed to be present at the time of purchase.
1.9. All claims relating to this warranty must be supported in writing by, or processed through, our authorized distributor or retailer where you have purchased the product.
1.10. This warranty is governed under the South African Consumer Protection Act and does not affect your statutory rights as a consumer in anyway and our decisions regarding all matters concerning this warranty shall be final and binding.
1.11. None of our employees, distributors, dealers, retailers,contractors, agents have the authority to vary, modify or amend any of the terms and conditions of this warranty and any changes are only valid if published on our website.
2. WARRANTY PERIODS
2.1. Warranty Period
2.1.1. Thewarranty period commences from the date of purchase (Ideco Invoice Date) of aproduct covered by this warranty and ends strictly one calendar year from thestart date.
2.1.2. Where a product has been repaired Ideco such repairs shall be warranted for ninety (90) days from the date of collection or remain under the balance of the original warranty (whichever period is the greater) under the same conditions.
2.2 Extended Warranty Period
Ideco does offer an extended warranty period on the products and services covered by this warranty at an additional charge through our "Swop Out" Program.
3. WARRANTY EXCLUSIONS
3.1. This warranty does not cover minor imperfections that meet the manufacturer’s design specifications and that do not materially alter the intended product functionality.
3.2. This warranty does not cover products which were not purchased in accordance with the terms and conditions herein, without valid proof of purchase and/or with proof of purchase that has been altered or illegible.
3.3. This warranty does not cover product which has been tampered with or altered in anyway or damaged as a result of operator negligence, incorrect installation,repairs that were not made by the Ideco Customer Care Centre, general misuse or abuse, or any damages caused by fire, water, electrical surges, related software, civil disturbances or an act of God are not covered by this warranty.
3.4. This warrantee does not cover products that have been discontinued by the manufacturer.
3.5. This warranty does not cover normal wear and tear and cosmetic damage such as, but not limited to corrosion, scratches, dents, rust, stains. Non- functional parts such as, but not limited to, plastics and finishes. Expendable or lost items, such as, but not limited to cables, connectors or head surge protection devices.
3.6. This warranty does not include the cost of transport or delivery to and from Ideco’s Customer Service Centre facility and any such costs including insurances,handling fees, applicable taxes and/or other incidental charges shall be borne by the end user.
3.7. Unless otherwise provided herein, coverage does not and will not apply to any consumables, non-functional parts and/ or accessories that are used in conjunction with or to enhance the performance of the covered product.
3.8. Any express or implied warrantees including but not limited to fitness for a particular purpose whether by statute, common law or otherwise are excluded from this warranty to the maximum extent permissible by the applicable law.
4. LIMITATION OF LIABILITY
Save for damage caused by our own gross negligence, the remedies in this warranty are the purchaser’s sole and exclusive remedies and our liability, howsoever arising out of, relating to or in connection with this warranty, shall not under any circumstances exceed the product purchase price.
5. INDIRECT, INCIDENTAL IR CONSEQUENTIAL DAMAGES OR LOSSES
To the maximum extent permissible under applicable laws, Ideco, including our affiliates, agents, contractors, sub-contractors, installers, resellers, distributors, partners) will not under any circumstances or legal theory (whether based in contract, tort or otherwise) be liable for any indirect, incidental or consequential loss and or damages, including without limitation, property damage, lost time, loss of use, loss of data, delays in servicing or the inability to render service on the products covered by this warrantee.
6. CHANGES TO THIS WARRANTY
We reserve the right to vary, modify or change the terms and conditions herein due to change(s) in availability of services,products and/or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, at our discretion with or without notice. The latest version of this warranty is available on https://www.ideco.co.za/bimswarranty.